Withdrawal Policy

Consumers are entitled to the following right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us

Startviral UG (haftungsbeschränkt)
Kollwitzstraße 76
10435 Berlin, Germany
Email: support@startviral.de

of your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

If you requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you inform us of the exercise of the right of withdrawal with regard to this contract, compared to the total scope of the services provided for in the contract.

Expiry of the right of withdrawal

In the case of a contract for the provision of services, the right of withdrawal expires early if we have provided the service in full and only began performing the service after you gave your express consent and simultaneously confirmed your knowledge that you lose your right of withdrawal upon complete performance of the contract by us.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

To:
Startviral UG (haftungsbeschränkt)
Kollwitzstraße 76
10435 Berlin, Germany
Email: support@startviral.de

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):

Ordered on (*) / received on (*): _______________

Name of consumer(s): _______________

Address of consumer(s): _______________

Signature of consumer(s) (only for notification on paper): _______________

Date: _______________

(*) Delete as appropriate.